1. Free Shipping
Feelathouse offers complimentary standard shipping on all orders with no minimum purchase required. All in-stock items will be processed and shipped within our service coverage area at no extra shipping cost for customers. No hidden delivery fees or additional surcharges will be applied.
2. Order Processing & Handling
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or official holidays will be processed on the next business day.
We strictly inspect all products before packaging to ensure item quality and secure packaging for transit.
3. Shipping Time & Delivery
Standard delivery time typically takes 7–15 business days depending on the customer’s delivery location and regional logistics conditions.
Delivery delays may occasionally occur due to remote areas, weather conditions, peak shipping seasons or logistics emergencies, which are beyond our reasonable control.
4. Shipping Coverage
We currently ship to most mainstream regions. Any restricted shipping areas will be notified promptly after order placement.
5. Shipping Address Modification
Please verify your shipping address carefully before completing checkout.
Address modifications are not allowed once the order has been shipped. Feelathouse is not responsible for undeliverable packages caused by incorrect or incomplete customer address information.
6. Lost or Damaged Packages
If your package is lost, missing or severely damaged upon arrival, please contact our customer support team within 3 business days of delivery for further assistance and reasonable solutions.
